The idea of 'Citizen's Charter' was first introduced in which of the following countries?

Which one of the following is not basic element of the citizen charter?

The concept of 'Citizen Charter' was first articulated and implemented in the UK in which year?

On which of the following dates the 'Civil Services Day' is celebrated in India?

In the context of India, which one of the following is the characteristic appropriate for bureaucracy?

Which of the following is the most important step in the quest for good governance?