Which one of the following is not basic element of the citizen charter?

The idea of 'Citizen's Charter' was first introduced in which of the following countries?

Which one among the following is not a feature of centralization?

Which of the following is not a feature of good governance?

In the context of India, which one of the following is the characteristic appropriate for bureaucracy?

The concept of 'Citizen Charter' was first articulated and implemented in the UK in which year?